Receiving care during COVID-19
Most Student Health Center (SHC) services are still available to our students during the COVID-19 pandemic. You may notice that availability, hours, and methods of care have been adjusted in order to maintain the health of our students and staff. The SHC staff are closely monitoring the Coronavirus Disease outbreak (COVID-19).
*Note All information below reflects the most current information related to COVID-19. Information below is subject to change and will be updated accordingly.
Making an appointment at the Student Health Center:
- Students should call 704-687-7400 during business hours to schedule an appointment.
- Appointments are available for medical care related to both COVID-19 and non COVID- 19 reasons (preventative care, care for acute and no-acute illness and injuries, psychiatry visits, as well as immunizations, and nutrition services).
- Our staff will work with you and a provider to determine if an in-person or telemedicine appointment is needed. Please call prior to coming to the Student Health Center for medical care. (exception: if only visiting the Pharmacy, Medical Records or Insurance department calling prior to visit not needed.
- In-person and telemedicine appointments are available. Telehealth appointments are available for some health issues such as a cough, sore throat, fever, runny nose, ear pain, pink eye, skin concerns, mental health needs, nutrition, gynecology issues, contraception, and prescription refills. This is not an all-inclusive list.
Visiting the Student Health Center Building - What to Expect?
Weekend hours are currently available in response to healthcare needs caused by COVID related symptoms
*Evening appointments available on Wednesday by appointment only. Call 704-687-7400 for more information.
**The latest appointment of each day is 15 minutes prior to closing.
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- Masks or cloth face coverings are required for students, visitors and staff.
- Mobile self check-in available. Once you arrive to the SHC, you may utilize your cell phone to check-in for an appointment and by-pass the SHC check-in computers.
- Plexi-glass sneeze guards, floor markings and waiting areas configured to promote physical distancing.
- Exam rooms are disinfected between patients.
- Patients are asked not to bring companions/visitors to their appointment
- Personal protective equipment (PPE) is worn by the SHC medical staff.
- Additional hand sanitizer and signage to encourage hand hygiene for all.
- Increased cleaning and disinfecting areas throughout the day. Limited shared materials in waiting areas.
- Telehealth visit available for some visits.
- SHC staff complete the Niner Health Check daily, prior to reporting to work.
COVID-19 SHC Testing
Testing on campus will be available to students and employees who have been evaluated and directed by the Student Health Center or their health care provider to seek testing.
- Appointments will be required
- Students and employees are not obligated to use the on-campus testing site — they may seek a test elsewhere if they choose
- There is no cost to employees or students for on-campus testing
- The University will not conduct antibody testing.
In collaboration with the Mecklenburg County Health Department, UNC Charlotte established a team of campus-based contact tracers to identify close contacts of individuals on campus who test positive for COVID-19.
- Students and employees who are identified as close contacts will be contacted by the University’s contact tracing team and advised to quarantine and seek a COVID-19 test
- Because research suggests that evidence of the disease may be present in wastewater several days before the onset of symptoms, the University plans to regularly sample and monitor the wastewater at several campus sites for the purpose of detecting the presence of the virus and identifying the location of possible outbreaks, including residence halls.
Per the CDC, people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
- Fever (greater than 100.4)
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
If you are experiencing any of the symptoms above, please do not attend class, work or campus or community activities and contact your medical provider.
- Wash your hands with soap and water for at least 20 seconds. If no soap and water, use a hand sanitizer that contains at least 60% alcohol.
- Wear a mask or cloth face cover when around others.
- Wait at least 6 feet away from others.
- Wipe down and disinfect frequently touched surfaces daily.
- Watch/monitor your health daily.
- Stay home if you are not feeling well.
- Avoid touching your eyes, nose, and mouth.
- Close contact means being within six feet of an infected person for at least 15 minutes, had direct physical contact with the infected person (touched, hugged, or kissed), shared eating or drinking utensils, or they sneezed, coughed, or somehow got respiratory droplets on you.
- Physical distancing (social distancing) is for everyone. It means keeping people farther apart to prevent the virus from spreading in communities.
- Quarantine is for people who may have been exposed to the virus. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.
- Isolation is for people who are infected with the virus. It means keeping them separated from people who do not have it/ no symptoms.
- DO NOT go out in public, which includes classes, work, public areas/events, dining halls, etc.
- NO visitors (unless they live in your home, follow distancing guidelines).
- Wear a mask or a cloth face covering if around others in common areas of your living space.
- Wash hands frequently for at least 20 seconds with soap and water.
- Stay at least 6 feet away from others.
- Stay away from other people in your home as much as possible by staying in a separate room with a closed door and using a separate bathroom, if possible.
- Avoid sharing household items like drink cups, eating utensils, towels and bedding. Wash the items thoroughly after use.
- Clean high-touch surfaces daily using a household cleaner or disinfecting wipe. Surfaces may include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, remotes, tablets and bedside tables.
- Communicate with your professors and employers.
- Seek medical advice by telephone rather than presenting to the Student Health Center.
- Call 911 if there is a medical emergency.
If you get sick with a fever (100.4°F/38°C or higher), cough, trouble breathing or other COVID-19 related symptoms:
- Call the Student Health Center at 704-687-7432 to discuss your symptoms and any recent travel. If you are currently in quarantine, please be sure to let the staff member know. The SHC staff will determine if a telehealth or in-person visit is appropriate.
- Call 704-687-7400 for the After-Hours Nurse Advice line when we are closed.
- Your health care provider will provide guidance on the next steps needed for your care.
- Avoid contact with others.
- Isolation needed. Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected.
- If you are having a medical emergency, call 911 and tell them your symptoms and that you have been in quarantine due to COVID-19 exposure.
For students living on-campus, please read the following instructions carefully regarding your move to your isolation or quarantine (I/Q) space.
At this point, you should return to your residence hall to pack up the necessary items for your stay in I/Q housing. When going to your room, you MUST wear a face mask at all times. Please proceed directly to your room to pack essential items and do not linger in the hallway or visit friends.
- Once in your room, begin to pack all the essential items you would need for up to two weeks. This may include the following:
- Clothes (you will have access to a laundry service if you are in I/Q housing for more than one week)
- Toiletries (including but not limited to)
- Soap/body wash
- Razor/shaving cream
- Necessary medications
- Glasses, contacts, eye drops, etc.
- Laptop and charger
- Cell phone and charger
- School supplies - books, notebooks, pens, etc.
- Thermometer/first aid kit
- The following items are already provided in Maple (isolation):
- Pillows and bedding
- Towels and washcloths
- Kitchen appliances (fridge, stove/oven, sink, microwave)
- Kitchen supplies (pots, pans, plates, glasses, utensils, etc.)
- Toilet paper, paper towels, trash bags
- Cleaning supplies
- The following items are already provided in Greek Village (quarantine):
- Pillows and bedding
- Towels and washcloths
- Minifridge and microwave
- Toilet paper, paper towels, trash bags
- Cleaning supplies
- Please do not bring more items than you can carry in one trip.
- Meals will be provided to you by Dining Services while you are in I/Q housing - instructions for ordering food daily will be provided in the room.
While you are packing up your belongings, you should receive a call from a Housing and Residence Life staff member. This staff member will make arrangements to meet you at Maple or Greek Village and get you into your room. When you are ready to meet the HRL staff member, please proceed directly from your room to Maple Hall or Greek Village, depending on where you are directed. Once in I/Q housing, you should remain in close communication with the Student Health Center. They will check on your health status, provide any test updates, and work with you on the appropriate time to leave I/Q housing and return to your residence hall room.
If Off-Campus: Isolation and Quarantine is to be done in your private residence. Have a delivery service, friend or family member help with providing food and supplies. Remember to wear a mask and distance yourself from others.